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Terms & Conditions

The terms Laundry on the Wheels or us or we refer to the owner of the website. The term you refers to the user of our website. The use of this website is subject to the following terms of use.

Privacy Policy

By accessing or using our Services, whether or not you register to use the service, you agree the terms of this agreement and to the collection, use and disclosure of your information, which establish a contractual relationship between you and Laundry on the Wheels. You should review the Agreement before providing us with any information.

As a condition of this Agreement, you further acknowledge that Laundry on the Wheels may modify this Agreement at any time by providing notice. That notice may be given by posting a revision to these terms and conditions.

Your continued access or use of the Services after such notice or posting constitutes your consent to be bound by the Agreement, as amended. You affirm that you will review this Agreement periodically, so that you are aware of any and all modifications made to this Agreement.

You may not create a link to this website from another website or document without Laundry on the Wheels prior written consent.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Reproduction of materials contained in this website; such as design, layout, look, appearance and graphics, is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. Except as otherwise indicated, all trademarks, service marks, trade dress and trade names are proprietary to Laundry on the Wheels.

You acknowledge that the information and materials provided on this website may contain inaccuracies or errors and we explicitly exclude any liability for such inaccuracies or errors to the fullest extent permitted by law.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

Any dispute arising from the use of our website is subject to the federal laws of the United States, State laws of Pennsylvania, as well as all applicable local laws in Philadelphia.

Customer Agreement & Terms of Use

In order to use most aspects of the Services, you must register for and maintain an active personal user Services account (“Account”). You must be at least 13 years of age to obtain an Account. Account registration requires you to submit to Laundry on the Wheels certain personal information, such as your name, address and mobile phone number, as well as at least one valid credit card. You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired credit card on file, may result in your inability to access and use the Services or Laundry on the Wheels’s termination of this Agreement with you. You are responsible for all activity that occurs under your Account, and, as such, you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by Laundry on the Wheels in writing, you may only possess one Account.

By creating an Account, you agree that Laundry on the Wheels may send you text messages (SMS) as part of the normal business operation of your use of the Services. You may opt-out of receiving SMS from Laundry on the Wheels at any time by logging to your profile or contacting our support team. You acknowledge that opting out of receiving SMS may impact your use of the Services.

By purchasing our services, the customer agrees they are at risk at all times for the loss or damage of their personal property. Therefore, the customer agrees any claims and reimbursements must be made in accordance to Laundry on the Wheels’s policies.

Dry Cleaning Damage Policy

Should an order include “dry-clean” items, it is the customer’s responsibility to (i) physically place such items in a dedicated bag (separated from the regular laundry); (ii) select the “quick order dry clean” option in the shopping cart when placing the order; and (iii) make reference in the commentary section as to which bag contains the dry clean garments. Failure to do so might cause dry-clean garments to be laundered and damaged in the process. While our washing team does its best to identify such items and sort them, Laundry on the Wheels will not be held responsible.

At Laundry on the Wheels, we use the utmost care in processing articles entrusted to us. Through our years of experience and extensive knowledge, we use processes, which we believe are best suited to the nature and condition of each individual article. However, damages may inevitably occur. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials that are not readily apparent prior to processing. This applies particularly, but not exclusively, to suedes, leathers, silks, satins, double-faced fabrics, vinyls, polyurethanes, lace, etc. Responsibility also is disclaimed for trimmings, buckles, beads, buttons, bells and sequins.

Laundry on the Wheels is not responsible for garments with inherent manufacturer defects or mislabeling of cleaning procedure. Claims for damaged items must be reported within 48 hours from the time of pick up or delivery, accompanied by the ticket and receipt or proof of purchase.

Reimbursement therein will be issued in accordance to the appraised value of each damaged item by following the International Fair Claims Guide for Consumer Textile Products as set forth by the International Fabricare Institute, and shall not exceed more than ten times our charge for cleaning the item.

Lost Item Policy

Every measure is taken to ensure there is no loss of personal property. However, in the rare instance that items are missing, a claim must be submitted within 48 hours from the time of pick up or delivery, along with a receipt or proof of purchase and the delivery ticket.

Reimbursement (preferably in the form of store credit) will amount to the lower of:

  • 10 times our charge for cleaning the item;
  • Replacement value of the garment(s). 50% if purchase made under 3 months, 25% from 3-6 months and 10% after 6 months of purchase. Receipt(s) must be furnished upon request.

Although our staff is trained to meticulously examine each garment for private property and valuables left inside garments, Laundry on the Wheels is not responsible for any of such missing items.

According to Pennsylvania law, we cannot hold unclaimed garments for more than 3 months. Beyond this period, unclaimed garments will be donated to charity accordingly.

Wash & Fold Policy

By using our services or placing an order through the mobile application, website, or phone you agree to the following terms:

Reimbursements for lost or damaged items tendered through our Wash & Fold laundering service may be issued if a detailed list of each item is accompanied with the order at the time of drop off. The list must include the brand, item style, color and size of each individual item in the order. The value of the reimbursement for Wash & Fold services shall not exceed more than 10 times our charge for cleaning the order, preferably in the form of store credits. If no list is provided at the time of drop off, Laundry on the Wheels is not responsible for any lost or damaged items and there will be NO REIMBURSEMENTS or compensation of any form.

Laundry on the Wheels does all laundry in state-of-the-art commercial-grade washing machines and therefore does not take "Hand washing" instructions. Items requiring "hand washing" must be clearly separated and labeled by the customer and they will be washed using a "gentle cycle". Laundry on the Wheels denies any responsibility if the garments are damaged in the process, given the unique nature of such garments.

All prices on the website or mobile application are estimates based on the weight you enter and may be subject to change based upon Laundry on the Wheels policy or accurate weight measurements. Should an order include “air dry” or “low dry” items, it is the customer’s responsibility to (i) physically place such items in a dedicated bag (separated from the regular laundry); (ii) select the “low dry/air dry” option in the shopping cart when placing the order; and (iii) make reference in the commentary section as to which bag contains the “low dry” garments. Failure to do so might cause such garments to get dried on standard high temperature and get damaged in the process. While our washing team does its best to identify such items and sort them, Laundry on the Wheels will not be held responsible.

Coupons

All first-time customers of Laundry on the Wheels save $5.00 on their first order. Other coupon types are only applicable for existing customers. You cannot stack coupons, only one coupon per order.

Hotel customers and orders that contain infestations do not receive the first-time discount or any other discounts.

At its discretion, Laundry on the Wheels creates promotional codes that may be redeemed for credit or other benefits, subject to terms set by Laundry on the Wheels for specific promotional campaigns. The Customer agrees any coupon:

  • must be used for the intended audience and purpose, and in a lawful manner;
  • may be disabled by Laundry on the Wheels at any time for any reason without liability to Laundry on the Wheels , may not be duplicated, sold or transferred in any manner, or made available to the general public, unless expressly permitted by Laundry on the Wheels, in advance in writing;
  • are not valid for cash and may expire prior to your use.

Laundry on the Wheels reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes by you or any other user in the event that Laundry on the Wheels determines or believes that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or the terms of the Agreement.

Service Fee

Laundry on the Wheels charges an additional 10.0% service fee. This service fee is non-optional and helps support the Laundry on the Wheels platform and related operating expenditures.

Minimum Order

The minimum order charge is currently $25.00 and may vary from time to time.

Delivery Fee

A minimal delivery fee of $3.76 is applied for each order.